With the butt kicking many retailers have taken over the last 5 years, many are cautious to expand or open new locations. Deals take longer as tenants underwrite the market with antiquated techniques, such as pulling demographics reports and traffic counts.
Motionloft has done an incredible job of pushing innovation in this space by introducing new ways to measure pedestrian and vehicle traffic in real-time. But, if you don’t have the money fund the installation of a MotionLoft sensor, here is another, very affordable way to generate actionable data you can use to convince this is the spot for a specific retail use or tenant.
Many will scoff at what I am going to say next, as it involves the use of a QR Code, but the utilization of QR Codes has been extremely poor in the CRE space for some time.
In 7 steps, and the cost of a sign or window sticker, you can literally survey passer-bys.
- Create an account on Scan.me. Scan.me is a free QR Code generator, which provides simple and elegant QR Code elements which can easily be integrated in any for lease sign or window sticker.
- Create an account on PollDaddy. Using PollDaddy, anyone can create surveys, polls, and quizzes in minutes, then collect responses via a website, e-mail, iPad, Facebook, and Twitter. PollDaddy also generates easy-to-read reports which will come in handy in a later step.
- Create a poll on PollDaddy using their mobile survey theme. This theme will allow users to easily complete these surveys on any mobile device. When you create this poll, try to think of the top 3-4 tenants or uses which would do well at this location to pre-populate a couple ideas, then also include an “other” choice to allow participants to submit their own idea.
- Create a Scan.me QR Code which links to this PollDaddy mobile survey. Scanning the QR code or URL would immediately direct the user’s mobile device to the survey where then users can submit their own idea or vote on an existing one.
- Incorporate this QR Code into a large for lease sign or window cling in all your vacant suites in high traffic locations. Then, on this sign, pose the question, “What tenant would you like to see here?”
- Monitor and leverage the survey results. Using the results from this survey, begin to create a prospect call sheet, targeting tenants and uses which reflect these results.
- Present survey results to prospects. When you call on this target list, tell them how many participants have identified their store or use as ideal for this location.
That sounds straightforward, enough right?
Let’s take it a step further and walk through a real-word example to better understand if and how this idea would actually work…
How often do you or someone you are with, walk by a vacant retail space and mumble, “Man, I wish they had an X there.” If you are using this technique there is a possibility you could capture some of these data points.
Let’s say you have a vacant retail suite is next to a bar which doesn’t serve food after 10pm. Many of their patrons are going to hungry the moment they step out of that bar. What would they like best there? A late night pizza parlor, a 24 hour diner? Using this technique, you could actually quantify some level of demand, rather than relying on a gut instinct.
Real estate brokers and owners are calling on prospective tenants to lease their vacant space every day. The majority of these tenants are hesitant to expand without a compelling reason to do so.
If brokers and property owners to began to survey the market in this fashion, they could generate a report and target those types of businesses to call on. In other words, the survey results would basically create a highly targeted shortlist of prospects to go after.
Then, if/when the business owner voice his/her concern about the location, the agent or owner could produce the report and say, “Actually…. we recently conducted a market study over the last 30 days and 500 people said they wanted a pizza parlor at this location.” By doing that, the business owner now has a compelling reason to consider your location.
No demographic survey or traffic study is going to provide that level of intelligence. This technique could be a huge selling tool which requires little to no effort on the agent’s part.
If someone has actually attempted this already, I’d be curious to hear about the results.


Brilliant, as always, Dominic! Applies well in an urban environment – a bit tougher in our typical suburban space.
Yeah, I almost made that point in the post. The idea would most likely work best in enclosed malls and walkable urban environments, and less so in suburban and/or Big Box environments.
I think it’s a great concept – and I don’t mean to be a “hater” – but for me the leap from concept to reality is too wide. I just don’t think the sample size would impress the national/local retailers or developers. I’d like to be wrong about that – ‘d love to see a developer put this to the test. Anyone? Anyone?
I’d rather present national/local retailers with data of larger sample size. Not only actual transaction data, but also more forward-thinking stuff like Wishpond is putting together – http://corp.wishpond.com/social-analytics/
“Big data” is an overused term… but as alternative point-of-purchase data becomes more maneuverable/obvious, retailer’s site-selection criteria/formulas (magic demographic combinations, etc.) will alter to benefit everyone and shorten the most time-consuming aspects of the site selection process.
BTW – for more wishpond info, Ian Cruickshank is a wealth of knowledge on mobile/social/local “mosolo” commerce (did I just use that term – oh yes I did!)
Dave, don’t necessarily disagree, but you never know until you try…. and if it doesn’t work what are you out of? The cost of printing the sign? Landlords are pushing leasing agents to get creative. This is one idea which could impress a landlord if you are trying to win new business.
Good points – I guess you have to view it case by case. Generally speaking, though, here’s the thing… if I’m an owner/landlord, I’d like potential space users to think that my team knows EXACTLY what user type works best for that space because they are fielding tons of calls and beginning negotiations with several already! “Who do you think?” might trash that leverage.
I’ve had this conversation with lots of folks regarding QR and it just ends up circular. I’m desperately seeking a case study that traces a code to a done deal. There are just so many marketing hours in the day and practices that aren’t proven are opportunity costs that should be eliminated. That sounds harsh I know, but for CRE is still count QR guilty until proven innocent! :-O
Yep, even as the writer of the post, I do have the same initial reaction.
I just like to throw crazy ideas out there and see if anyone’s listening…
Exhibit A: every other post I’ve written on this blog!
I’m a big fan of the crazy stuff that eventually morphs into brilliant!
thanks for mentioning Wishpond… interesting concept.
This is great! I’d also add: Market your listings on http://www.storefront.is
Not really sure how real numbers compare to the 1-2 QR scans a day you’d get MAX with this technique. QR is dead. 1% of people know what they are, and only 10% of those people have an app on their mobile to scan them.. and only a small fraction of those would actually scan it. – Not to mention you’d be getting a specific demographic only.
Motionloft seems to have good numbers, and last time I looked it wasn’t expensive (we’ve used it in a few locations in NYC)..
Still waiting to hear if anyone’s tried this idea before…. then we’d know whether it is a flop or something worth doing. Anyone out there?